RETURN & REFUND POLICY

Effective Date: July 2026

At Plumber Supply Zone, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned, how to request a return, and how refunds, exchanges, damaged items, and other return matters are handled.

By placing an order with Plumber Supply Zone, you agree to the terms of this Return & Refund Policy.

1. Return Period

Eligible products may be returned within 30 days of the delivery date, unless a different return period is specifically stated on the product page or at the time of purchase.

To qualify for a return, the return request must be submitted within the applicable return period.

Returns requested after the applicable period may be refused.

2. Return Eligibility

To be eligible for a standard return, products must generally be:

  • Unused
  • Unworn
  • Unwashed
  • In original condition
  • Free from damage caused by the customer
  • Returned with original packaging
  • Returned with original tags, accessories, manuals, and documentation where applicable

Products that have been installed, modified, altered, used, or damaged after delivery may not qualify for a standard return.

We reserve the right to inspect returned merchandise before approving a refund.

3. How to Request a Return

Before sending any merchandise back, customers must contact Plumber Supply Zone to request return authorization.

Please provide:

  • Customer name
  • Order number
  • Email address
  • Product name
  • Reason for return
  • Photos, if requested
  • Any other information necessary to evaluate the request

Do not send a return to the return address without receiving return instructions or authorization.

Unauthorized returns may experience delays in processing and may not be accepted.

4. Return Merchandise Authorization

If your return is approved, we may provide return instructions or an RMA/reference number.

The return authorization must be followed exactly.

The return package should include the relevant order information so that we can identify and process the return efficiently.

5. Return Shipping

Unless the return is due to an error on our part or the product is confirmed to be defective or damaged upon arrival, the customer is generally responsible for return shipping costs.

Examples include returns because:

  • The customer changed their mind
  • The customer ordered the wrong item
  • The customer ordered the wrong size or quantity
  • The customer no longer needs the product
  • The product does not meet the customer’s preference

Original shipping charges are generally non-refundable unless the return is due to our error or another situation where a refund is required by applicable law.

6. Damaged Items

Please inspect your package promptly after delivery.

If your order arrives visibly damaged, please contact us as soon as possible.

We may request:

  • Photographs of the shipping box
  • Photographs of the shipping label
  • Photographs of the damaged product
  • Order information
  • A description of the damage

Do not discard damaged products or packaging until we have provided further instructions, as they may be required for a carrier claim.

7. Defective Products

If you believe a product is defective, contact us with your order information and a description of the issue.

We may request photographs, videos, product information, or other documentation to determine whether the product is defective.

If the product is confirmed to be defective and qualifies under the applicable return terms, we may provide:

  • A replacement
  • An exchange
  • A repair where applicable
  • A refund
  • Another appropriate resolution

The available remedy may depend on the product, manufacturer warranty, and circumstances of the claim.

8. Incorrect Items

If you receive an item that does not match your order, contact us as soon as possible.

Please provide your order number and photographs of the item received if requested.

If the error was made by us, we will work with you to arrange the appropriate resolution and provide return instructions where necessary.

9. Wrong Item Ordered

If you ordered the wrong product, quantity, specification, or other item information, the return may be treated as a standard customer-requested return.

In these circumstances:

  • The product must meet the standard return requirements
  • Return shipping may be the customer’s responsibility
  • Original shipping charges may not be refundable
  • A restocking fee may apply where permitted and disclosed

10. Restocking Fees

A restocking fee of up to 20% may apply to eligible customer-requested returns where applicable.

Any applicable restocking fee may be deducted from the refund.

Restocking fees may depend on:

  • Product type
  • Condition of the returned merchandise
  • Packaging condition
  • Whether the product has been opened or handled
  • Supplier or manufacturer requirements

Restocking fees will not be applied where prohibited by applicable law or where the return is caused by our error, such as sending an incorrect product.

11. Non-Returnable Items

Certain products may not be eligible for return.

Non-returnable products may include:

  • Custom or specially ordered products
  • Personalized products
  • Clearance or final-sale merchandise
  • Products specifically identified as non-returnable
  • Products that have been installed or modified
  • Products damaged through customer misuse
  • Products missing essential components
  • Products that cannot reasonably be resold due to their condition

Additional manufacturer-specific restrictions may also apply.

12. Exchanges

If an eligible product needs to be exchanged, contact us before returning the product.

An exchange may be subject to:

  • Product availability
  • Return eligibility
  • Price differences
  • Shipping charges
  • Manufacturer restrictions

If the replacement product costs more, the customer may be required to pay the difference.

If the replacement product costs less, the applicable price difference may be refunded.

13. Refunds

Once an eligible return is received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on:

  • Payment provider
  • Bank
  • Credit card issuer
  • Payment method
  • Processing requirements

Plumber Supply Zone does not control the processing time imposed by banks or payment providers.

14. Partial Refunds

A partial refund may be issued when:

  • An eligible product is returned with missing components
  • Packaging or accessories are missing
  • The product shows signs of use
  • The product has been damaged after delivery
  • A restocking fee applies
  • Only part of an order is returned

The amount of any applicable deduction will depend on the condition of the returned merchandise.

15. Original Shipping Charges

Original shipping charges are generally non-refundable for standard customer-requested returns.

If an order was shipped incorrectly, arrived damaged, or another issue occurred due to our error, we will review the situation and provide an appropriate resolution.

16. Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned to us because:

  • The address was incorrect
  • The address was incomplete
  • The customer refused delivery
  • The package was not collected
  • The carrier could not complete delivery for reasons attributable to the customer

additional shipping or handling charges may apply before the order can be reshipped.

A refund may be subject to applicable shipping costs and other permitted deductions.

17. Return Shipment Address

Once your return has been authorized, you may be instructed to send the package to:

FullStack Fulfillment
8575 Somerset Dr. Suite A
Largo, FL 33773

Important: Do not send a return to this address until you have received return authorization and instructions from Plumber Supply Zone. Return addresses may vary depending on the product or fulfillment requirements.

18. Refunds for Cancelled Orders

If Plumber Supply Zone cancels an order before shipment and payment has already been processed, the applicable amount will generally be refunded to the original payment method.

If an order has already entered fulfillment or been shipped, the cancellation may instead be handled under the applicable return procedure.

19. Manufacturer Warranties

Certain products may be covered by a manufacturer’s warranty.

Where applicable, warranty claims may be subject to the manufacturer’s separate terms, conditions, exclusions, and procedures.

Plumber Supply Zone may direct customers to the manufacturer where the manufacturer is responsible for handling a particular warranty claim.

20. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or shipping.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In such cases, the customer may need to follow the applicable return procedure.

21. Fraudulent or Abusive Returns

We reserve the right to refuse returns or refunds where we reasonably believe there is:

  • Fraudulent activity
  • Return abuse
  • Repeated misuse of the return policy
  • Product substitution
  • Intentional product damage
  • False claims
  • Unauthorized use of the return process

This does not affect rights that cannot legally be excluded.

22. Return Inspection

All returned products may be inspected before a refund, exchange, or replacement is approved.

If a returned product does not meet the applicable return requirements, we may:

  • Refuse the return
  • Issue a partial refund
  • Deduct applicable fees
  • Return the merchandise to the customer where appropriate

23. Contact Us

For questions about returns, refunds, exchanges, damaged products, or defective merchandise, please contact:

Plumber Supply Zone

Email: info@plumbersupplyzone.com

Phone: 877-757-6282

Website: plumbersupplyzone.com

Return Shipment Address:
FullStack Fulfillment
8575 Somerset Dr. Suite A
Largo, FL 33773

Do not ship merchandise to the return address without first receiving authorization and return instructions.

Plumber Supply Zone
14836 W CASTILLE WAY
SYLMAR, CA 91342
877-757-6282
info@plumbersupplyzone.com